Cancellation policy

CANCELLATION AND ALTERATIONS

  1. Booking alterations. By writing to the campsite (by post or email) customers may request  for stays to be altered (concerning the date or the type of accommodation) in the same campsite or in another residence run by NV 't Waterschaep, subject to availability and options. Postponements until the following season are not permitted. If no alterations are made, customers must adhere to the original reservation conditions, or cancel the reservation in line with the conditions pertaining to the cancellation insurance.

Requests to extend the duration of stays will be honoured subject to availability and in line with applicable prices. Requests to reduce the duration of stays are deemed to be partial cancellations and will be subject to the terms and conditions which apply to cancellation and termination of stays.

  1. Unused nights. In the event of stays which are interrupted or cut short for one of the following reasons:

-Border closures by administrative decision

-Administrative closure of the campsite

-Mandatory quarantine upon the customer's arrival or after the customer's return to his/her country. In this case we always ask for a certificate.

-Travel limited to a specified number of kilometres by administrative decision, preventing travel to the campsite

In these cases, a credit voucher for an amount corresponding to the number of unused nights , valid for two years, will be issued by the campsite. If the customer rejects this credit voucher, he/she will receive a refund, on request, of the corresponding amount, minus the administrative costs and transaction costs, with a minimum of €15.

Apart from the reasons stated above, all interrupted or shortened stays (late arrival, early departure) due to the customer will not be subject to refunds or credit vouchers.

  1. Cancellation by NV 't Waterschaep. In the event of cancellation by NV 't Waterschaep, except in case of force majeure, the amounts transferred for the reservation will be completely reimbursed. This cancellation shall nevertheless not incur the payment of damages or interest.

  2. Cancellation due to the customer

a. If customers cancel their bookings without taking out cancellation insurance

For one of the following reasons, preventing the stay:

-Border closures by administrative decision

-Administrative closure of the campsite

-Mandatory quarantine of the customer upon his arrival or after the customer's return to his country. In this case, we always ask for a certificate.

-Travel limited to a specified number of kilometres by administrative decision, preventing travel to the campsite

In these cases, a credit voucher for an amount corresponding to the number of unused nights, valid for two years, will be issued by the campsite. If the customer rejects this credit voucher, on request he/she will receive a refund of the corresponding amount, less administrative costs and transaction costs, with a minimum of €15.

For all other reasons:

Example 1: Cancellation up to 15 (fifteen) days before the start of the stay: the deposit of 15% of the price of the stay will be kept by the campsite by way of cancellation costs, with a minimum of €15. Amounts paid, minus the deposit, will be refunded. If the payment has been made in part or in totality using a credit voucher of a value greater than that of the deposit: the deposit of 15% of the amount of the stay will be kept by the campsite by way of cancellation costs. A new non-refundable credit voucher valid for 2 years useable at the campsite or another residence run by NV 't Waterschaep will be issued for the amount of the initial credit voucher minus the 15% deposit. The remainding amounts paid other than by credit voucher will be refunded.

Example 2: Cancellation less than 15 (fifteen) days before the start of the stay. The deposit of 15% of the total amount of the stay will be retained by the campsite as a cancellation fee, with a minimum of €15. A credit voucher will be issued for an amount corresponding to the sums paid minus the cancellation fee. This credit voucher is non-refundable, non-transferable, may only be used at the campsite or other residences run by NV 't Waterschaep and remains valid for two years.